Quality Software & Services

PRIVACY POLICY

 

SAM’S SOFTWARE & CONSULTING PTY LTD ABN 40 142 997 804 

 

1.    Introduction

Sam's Software & Consulting Pty Ltd ABN 40 142 997 804 (Sam's Software) takes the privacy of customers very seriously and acknowledges that privacy is crucial to it’s relationship with customers. The following privacy policy applies to all Sam's Software users, and conforms to Australian Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us: privacy@samssoftware.com.au. If you do not accept these terms of this privacy policy, you must refrain from using the web site.

 

2.    Terminology

In this Privacy Policy document, the expressions “Sam’s Software & Consulting”, “we”, “us” and “our” are a reference to the Sam’s Software & Consulting Pty Ltd ABN 40 142 997 804. The expression "you" and "your" means you the Customer.

 

3.    Amendments to the Privacy Policy

Sam's Software & Consulting reserves the right to amend our Privacy Policy from time to time. Amendments will be effective immediately upon notification on this web site. Your continued use of the web site following such notification will represent an agreement by you to be bound by the Privacy Policy as amended.

 

4.    Permitted collection, use and disclosure

Sam's Software & Consulting may collect your contact information (like e-mail addresses) when you visit our website. Your information is required in order to provide you with our products and/or services, and to maintain a high level of customer service. Our correspondence to and from you is recorded in order to provide service references.

When you at our website, our internet service provider makes a record of your visit and logs the following information for statistical purposes:

  •    your IP address;
  •    the pages you accessed and documents downloaded; and
  •    the type of browser being used.

In our log we do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a subpoena to inspect our internet service provider's server logs.

Unless you object, information collected by us may be used to:

  • Send you news, newsletters, information about our activities and general promotional material which we believe may be useful to you;
  • Monitor who is accessing the web site or using services offered on the web site; and
  • Profile the type of people accessing the web site.

 

5.    Storage of Collected Information

The security of your personal information is important to us. Sam's Software & Consulting will endeavour to take all reasonable steps to keep secure any information that we hold about you.

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

When Credit Card details collected by us, we simply pass them on to our bank in order to be processed as required. We never permanently store your complete Credit Card details.

We follow generally accepted industry standards to protect your personal information submitted to us, both during transmission and once we receive it. If you have any questions about the security on our Website, you can email us at privacy@samssoftware.com.au.

 

6.    Access to Collected Information

If your information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by emailing us at privacy@samssoftware.com.au.

 

7.    Communications

Sam's Software Pty Ltd uses personally information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. If at any time you do not wish to receive such correspondence from us, you can request to be removed from any of our mailing lists by emailing us at privacy@samssoftware.com.au. Please allow 7 days for your details to be removed from our mailing list.

 

8.    Special request regarding your personal information

You may request at any time that we treat your personal information in a particular manner. We will adopt all reasonable measures to comply with your request unless:

  • We notify you of an intended use or disclosure and you do not object to that use or disclosure;
  • We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible; or
  • We are required by law to disclosure the information.

 

9.    Confidentiality

Every effort is taken by Sam’s Software & Consulting to ensure that all personal information we collect is kept confidential to the best of our ability. We cannot however guarantee the security of the transmission.

 

10.  Cookies

We utilize “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject the cookie.

 

11.  No on-selling of information collected by us

We will not sell or otherwise provide your personal information to a third party, or make use of your personal information for any purpose which is not incidental to your use of this web site or services or products purchased from us and this website.

 

12.  Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as your name, email, and postal address) and financial information (such as your credit card number). We use this information for billing purposes and to process your order. If we have trouble processing an order, we will use this information to contact you.

 

13.  Third Parties

Sam's Software Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information.

 

14.  Comments

If you wish to discuss or comment on our privacy policy, or if you have a query relating to how we use your personal information that may be in our possession please email us at privacy@samssoftware.com.au